Cancellation & Refund Policy

Cancellation

• You may cancel a booking free of charge any time before the sample is collected.
• To cancel, email info@zroweb.com or call +91 78767 22052 with your booking reference.
• Once the sample has been collected, the booking cannot be cancelled because the test has started.

Refunds

• Cancelled before collection: full refund of the amount paid.
• Collector did not visit, or we could not provide the service: full refund.
• After collection: refund only if the sample is rejected or the test cannot be performed because of an error on the lab or collector's side. A refund is not given for results you did not expect.
• Failed payment: if money was debited but the payment failed, the bank or Razorpay automatically reverses it, usually within 5–7 working days.
• Duplicate payment: the extra amount is refunded in full.

How and when you get the refund

Approved refunds are issued to the original payment method (the same UPI ID, card or bank account) within 2 working days of approval. Your bank may then take 5–7 working days to show the credit.

How to request a refund

Email info@zroweb.com with your booking reference, the name used on the booking and the reason. We respond within 2 working days.